Shipping policy

FREE SHIPPING! on orders of £30 OR MORE!

If the items in your order total £30 or more and are delivered within the UK, your order ships FREE!

 

STANDARD

United Kingdom (Mainland):  Royal Mail, 3 - 4 working days

£3.95

UK PRIORITY

United Kingdom (Mainland):  Courier, next working day
(orders received before 1pm)

£11.95

NORTHERN IRELAND, CHANNEL ISLANDS + ISLE OF MAN:

Airmail, 3-5 working days

 £9.95

USA:

Airmail 5-7 working days

 £34.95

Rest of World (excluding EU countries): 

Airmail 5-10 working days

 £24.95

 

VAT

Prices displayed on our website include UK VAT calculated at 20%. If you are ordering outside of the UK, VAT will be removed automatically during checkout.

DELIVERY & POSTAGE CHARGES

We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times specified in this section. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

    **IMPORTANT** When Shipping outside of the UK Customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

    The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to deliver all the products together we will not charge you extra delivery costs.

    We are confident you will be happy with your purchase. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by logging onto your account. If your order is not en-route to you, please contact us. In the unlikely event that a product arrives damaged or faulty, please e-mail us at customerservices@salvx.com or call our Customer Services team. We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund but we shall not reimburse the cost of returning the product.